Frequently Asked Questions

Tone Information

WTF is a Tone Cap and Why Does it Matter?

So the Tone Cap is what determines what frequencies are sent (or bypassed) to ground. This changes the output signal of your guitar. It’s important to realize that the tone cap really is only in affect when the tone knob is NOT at full lock (10). When you’re attenuating your tone knob though, is when the tone capacitor magic actually happens. The construction is a little bit snake oil though which is why we’re transparent about it. Regardless of it being the Orange Drop, Dijon Yellow, Vitamin T, or even paper-in-oil options from the other companies that are $30+, if the value is the same, the sound will generally be the same and potentially indistinguishable. Because the voltage of the guitar pickups are so low, longevity is generally not much of an issue regardless of construction of the tone cap.

Does the Value of the Tone Cap or Potentiometers Matter?

The Values do indeed matter but they’re not necessarily rules. By tradition and history, we opt to use 0.022uf tone caps for humbuckers and 0.047uf for single coils. But this can change per guitar manufacturer. We’ve seen 0.033uf out there and other more obscure values. In the end it’s really about personal taste and preference.

The Values of volume and tone pots also matter. Generally we’d see 250K being used for single coil pickups and 500K for Humbuckers. But this again changes depending on manufacturer and model.


Payment Information

What Payment Methods Are Accepted?

We try to be pretty open for everyone. We take all the major credit cards and PayPal. We might even consider Crypto Currencies but you’ll have to contact us.

What Shipping Methods Are Available?

To keep costs low for everyone, we ship everything with USPS as it is currently the most affordable option. For special cased we may utilize UPS, FedEx, or even DHL, for specific situations or large orders.


Orders and Returns

Do I need an account to place an order?

We think accounts are annoying. No you don’t need an account to place an order. We will ask if you’d like to join our mailing list though. We’ll only email you periodically about deals, discounts, and new products. But don’t worry, we don’t like spam either. We’ll keep it to a minimum!

Who should I to contact if I have any queries?

Use the contact form on the website! It goes straight to our inbox. It’s definitely the best way to get to us.

How Can I Cancel Or Change My Order?

If the order hasn’t been shipped out already, it shouldn’t be a problem! Just reach out to us and let us know

How Do I Track My Order?

All orders will provide a tracking number in your email. Use this to track the ETA of your order.

How Can I Return a Product?

We do have a restocking fee of 20% for unused products within 14 days of delivery. For any installed products, you will need to contact us.